Privacy Policy

Introduction

MelBet (hereinafter "we", "our" or "us") attaches paramount importance to the protection of your privacy and your personal data. This privacy policy (hereinafter the "Policy") explains how we collect, use, store, share and protect information about you when you use our website, our MelBet APK mobile application and all our associated services (hereinafter collectively the "Service").

By using our Service, you acknowledge that you have read and accepted the practices described in this Policy, together with our Terms of Use. If you do not agree with any provision of this Policy, you must not use our Service.

We reserve the right to modify this Policy at any time. Any modification will be published on this page and will take effect immediately after publication. The "last updated" date at the top of the page indicates when the Policy was last modified.

1. Data We Collect

We collect different categories of personal data about you, depending on how you interact with our Service.

1.1 Data You Provide to Us Directly

When you create an account or use certain features of the Service, you may be required to provide us with the following information:

• Identification data: last name, first name, date of birth, postal address.
• Contact data: email address, phone number.
• Account data: username, password (stored in hashed form), security questions and answers.
• Payment data: information relating to your bank cards, e-wallets or other payment methods you use to make deposits or request withdrawals. Note that we never store complete bank card numbers on our servers — this information is processed directly by our authorized payment service providers.
• Verification documents: copies of your identity document, proof of address or any other document you provide to us as part of the verification of your account.
• Correspondence: content of messages you send to us via live chat, email or any other support channel.

1.2 Data Collected Automatically

When you access our Service, certain information is collected automatically, without you needing to provide it to us explicitly:

• Technical data: IP address, type and model of your device, operating system (Android, iOS), app version, unique device identifiers.
• Connection and activity data: dates and times of connection, duration of sessions, pages visited, features used, bets placed, games played, amounts bet and won.
• Location data: country and region determined from your IP address. We do not collect your precise geographic location (GPS) unless you explicitly authorize us to do so in your device settings.
• Cookies and similar technologies: we use cookies and similar technologies to improve your experience, analyze the use of the Service and personalize the content displayed. To learn more, see our dedicated section on cookies below.

2. Use of Your Data

We use the personal data we collect for the following purposes, based on consent, performance of a contract, compliance with a legal obligation or our legitimate interest:

1. Creation and management of your account: to allow you to register, log in and access your personal space.
2. Provision of services: to process your bets, games, deposits and withdrawals, and to provide you with all the features of our Service.
3. Security and fraud prevention: to verify your identity, detect and prevent fraudulent activities, money laundering and terrorist financing, and to protect the security of your account and our systems.
4. Legal compliance: to meet our legal and regulatory obligations regarding responsible gaming, anti-money laundering, identity verification and data retention.
5. Customer support: to answer your questions, solve your problems and provide you with effective assistance.
6. Service improvement: to analyze the use of our Service, understand your preferences and behaviors, and improve the quality, features and user experience.
7. Commercial communication: to send you, with your prior consent, information about our promotions, bonuses, new products and special events. You can unsubscribe at any time.
8. Personalization: to adapt the content, offers and recommendations we present to you based on your interests and usage history.

3. Sharing of Your Data

Your personal data is valuable and we never sell, rent or exchange it for commercial purposes with third parties. However, we may share some of your data in the following limited cases:

3.1 Service Providers

We work with carefully selected third-party service providers who help us deliver and improve our Service. These providers may have access to some of your data, but only to the extent strictly necessary to perform their mission, and they are contractually required to protect it and not use it for other purposes.

These providers include in particular:

• Payment and banking service providers
• Cloud and hosting service providers
• Identity verification and fraud prevention agencies
• Analytics and statistics tool providers
• Communication service providers (email, SMS, push notifications)
• Legal, accounting and audit advisors

3.2 Competent Authorities

We may be required to disclose your personal data to public authorities, regulatory bodies, courts or law enforcement agencies:

• If required by law
• In the context of a judicial or administrative procedure
• To protect our rights, property or safety, or those of our users or third parties
• To combat fraud, money laundering or any other illegal activity

3.3 International Transfers

Your personal data may be transferred and stored in countries located outside your country of residence, including countries whose data protection legislation may be different from that of your country.

When we make such transfers, we ensure that they are made in accordance with applicable regulations and that your data benefits from an adequate level of protection, in particular through the signature of standard contractual clauses approved by the competent authorities.

4. Security of Your Data

The security of your personal data is one of our absolute priorities. We implement robust technical and organizational measures to protect your data against unauthorized access, disclosure, modification or destruction.

These measures include in particular:

• Encryption: encryption of sensitive data (including passwords, hashed with robust algorithms) and encryption of communications between your device and our servers via the TLS/SSL protocol.
• Access controls: strictly limited access to your data, reserved only for authorized and trained personnel, as part of their missions.
• Monitoring and detection: continuous monitoring systems of our infrastructures and detection of suspicious or abnormal activities.
• Backups: regular backups of our data to ensure service continuity and recovery in case of incident.
• Audits and tests: regular security audits and penetration tests to evaluate and continuously improve the security of our systems.
• Training: regular training of our staff on good security and data protection practices.

However, despite all our efforts, no security system is infallible. We therefore cannot guarantee the absolute security of your data. In the event of a security breach likely to seriously affect you, we will inform you in accordance with applicable regulations.

5. Retention of Your Data

We retain your personal data as long as necessary to achieve the purposes for which it was collected, and to meet our legal retention obligations.

As a general rule:

• We retain your account data throughout the lifetime of that account, then for an additional period in accordance with our legal obligations (generally 5 to 10 years after account closure, depending on applicable legislation).
• Identity verification documents are retained for the lifetime of the account, then for an additional period required by anti-money laundering regulations.
• Transaction data is retained for the required legal period (generally 5 to 10 years).
• Technical and analytics data is retained for a limited period, generally between 12 and 24 months, before being anonymized or deleted.

When your data is no longer necessary, we delete it securely and irreversibly, or anonymize it so that it can no longer be linked to you as an identifiable person.

6. Your Rights

In accordance with applicable data protection regulations, you have a number of rights regarding your personal data:

How to Exercise Your Rights?

To exercise one of your rights, you can contact us:

• By email at: [email protected]
• By live chat from your MelBet account

We undertake to respond to your request within the applicable legal deadlines (generally within one month of receipt of your request). To verify your identity and avoid any abusive request, we may ask you to provide a copy of your identity document.

Right to Complaint

If you believe that the processing of your personal data violates applicable regulations, you have the right to lodge a complaint with the competent data protection authority in your country of residence.

7. Cookies and Similar Technologies

We use cookies and similar technologies (web beacons, pixels, local storage) to collect and store information when you use our Service. This section explains what cookies are, why we use them and how you can manage them.

What is a Cookie?

A cookie is a small text file that is stored on your device (computer, smartphone, tablet) when you visit a website or use a mobile application. Cookies allow that website or application to recognize your device and remember certain information about you, such as your preferences or your connection history.

Types of Cookies We Use

We use several categories of cookies, classified according to their purpose:

1. Strictly Necessary Cookies

   These cookies are essential for the operation of our Service. They allow you to navigate our site and use its basic features (account login, cart addition, etc.). Without these cookies, certain parts of the Service could not function properly.

2. Performance and Analytics Cookies

   These cookies help us understand how users interact with our Service, analyze browsing habits and measure audience. The information collected allows us to continuously improve the quality and features of our Service.

3. Personalization Cookies

   These cookies allow us to remember your preferences (language, currency, display settings) and personalize the content and offers we present to you based on your interests and history.

4. Marketing and Advertising Cookies

   These cookies are used to display relevant and tailored advertisements to your interests, both on our Service and on third-party sites. They also allow us to measure the effectiveness of our advertising campaigns.

Cookie Management

You can manage and control the use of cookies in different ways:

• Your browser settings: you can configure your browser to accept or refuse all cookies, or to be notified when a cookie is deposited. Note, however, that if you refuse strictly necessary cookies, certain parts of our Service may not function properly.
• Your account settings: in your MelBet account settings, you can manage certain preferences related to cookies and personalization.
• Advertising opt-out tools: for third-party advertising cookies, you can use the opt-out platforms of data protection authorities or professional associations.

8. Additional Information

Links to Third-Party Sites

Our Service may contain links to websites or applications of third parties. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to carefully read the privacy policy of any site you visit.

Protection of Minors

Our Service is strictly reserved for adults. We do not knowingly collect personal data about minors. If we learn that we have collected data about a minor without prior verification of parental authorization, we will take steps to delete that data as soon as possible.

Modifications to This Policy

We reserve the right to modify this Privacy Policy at any time, to take into account legislative, regulatory or technological developments, or to improve our practices.

Any modification will be published on this page with a new "last updated" date. We encourage you to regularly consult this page to stay informed about how we protect your data.

Contact Us

If you have questions, remarks or concerns regarding this Privacy Policy or the processing of your personal data, you can contact us at any time:

We strive to respond to all requests as soon as possible, generally within 24 to 48 working hours.