Responsible Gaming
Our Commitment to Responsible Gaming
At MelBet, we believe that gaming should remain a leisure and entertainment activity, first and foremost. We are firmly committed to promoting responsible gaming and preventing the risks associated with excessive or compulsive gaming.
This page explains our principles, tools and tips for playing in a controlled and informed manner.
Access to all MelBet services is strictly reserved for adults. 18+. We verify the age of our users and are committed to combating underage gaming.
Tools Available to Control Your Gaming
MelBet provides you with a whole range of practical tools to help you stay in control of your gaming activity:
Deposit Limits
You can set daily, weekly or monthly deposit limits. Once the limit is reached, you will no longer be able to deposit funds until the period has elapsed.
Temporary Self-Exclusion
If you need to take a break, you can activate a temporary self-exclusion of 24 hours, 7 days, 30 days or more. During this period, you will not be able to access your account.
Permanent Self-Exclusion
If you feel that gaming is no longer a leisure activity for you, you can request permanent self-exclusion. Your account will be permanently closed and you will not be able to open a new one.
Complete History
You have access at any time to the complete history of your transactions, bets and games. This allows you to accurately track your activity and expenses.
Time Limits
You can set daily or weekly connection time limits. Once the limit is reached, you will be automatically disconnected.
Reality Check
You can activate regular reminders (every 30 minutes, 1 hour, etc.) that tell you how long you have been connected and how much you have spent during that session.
To access these tools, go to Settings → Responsible Gaming directly from your MelBet application or your customer area on the website.
Tips for Responsible Gaming
Here are our main tips for gaming to remain an enjoyable leisure activity and not become a problem:
- Play with money you can afford to lose
Never play with money you need for your essential expenses: rent, bills, food, children's schooling. - Set limits and stick to them
Before starting a session, decide on the maximum amount you are willing to spend and the time you will spend gaming. And never exceed these limits, no matter what happens. - Gaming is not a way to make money
Never consider gaming as a source of income or as a solution to your financial problems. Gaming is a leisure activity, like going to the cinema or a restaurant — it costs money, but it should be entertaining. - Do not play to recover your losses
If you lose, never try to "make up for it" by betting bigger or playing longer. This is the best way to lose even more. Accept losses as the price of leisure. - Play when you are in a good state of mind
Do not play if you are sad, angry, stressed, depressed or under the influence of alcohol or drugs. In these states, you make bad decisions and lose control. - Keep other activities
Do not let gaming take over your life. Keep seeing your friends, practicing your sport, going out, watching movies. Gaming should only be one activity among others. - Talk about it around you
If you feel that gaming is becoming a problem, do not hesitate to talk to your spouse, friends, doctor or a help professional. Talking is the first step towards a solution.
Warning Signs of Problem Gaming
Here are the main signs that should alert you, in yourself or in a loved one:
- You play more and more often and for longer and longer periods
- You bet increasingly larger amounts
- You feel the need to systematically "make up" for your losses
- You lie to those around you about the time or money you spend gaming
- You borrow money or sell property to be able to play
- You neglect your work, studies or family responsibilities to play
- You feel anxious, irritable or depressed when you cannot play
- You have already tried to stop or reduce your gaming, without success
If you recognize several of these signs, it may be time to take a break and seek help. This is not a shame — it is proof of courage and lucidity.
Help and Support Organizations
If you need help, advice or support regarding a gaming problem, you can contact these organizations (they are generally free and anonymous):
Joueurs Écoute (France)
Listening, information and support service for players in difficulty and their entourage.
Phone: 09 74 75 13 13 (non-premium call)
Website: joueurs-ecoute.fr
Available 7 days a week, from 8am to 2am.
Gamblers Anonymous
International mutual support association for people suffering from gambling addiction. Support groups in many countries.
Website: gamblersanonymous.org
Regular free and anonymous meetings worldwide.
Asking for help is not a failure. On the contrary, it is the most courageous and responsible decision you can make for yourself and your loved ones. You are not alone.